Our eggs are safe to eat raw for three weeks from the laying date. After the best-before date, please cook the eggs thoroughly before consuming them.

Yolk color is a natural reflection of what our hens eat. Our hens are fed plenty of fresh leafy greens, resulting in naturally light lemon-yellow yolks. While darker yolks are often marketed as being better, yolk color can easily be intensified by feeding ingredients such as paprika or marigold petals. Yolk color does not necessarily indicate quality or taste.

Our hens are free to eat as much as they like, and each hen has its own preferences. Some eat more rice, while others prefer leafy greens. As a result, yolk color naturally varies from egg to egg. We hope you'll enjoy discovering the subtle differences.

Occasionally, you may notice a small red spot on the yolk. This is called a blood spot and occurs when a tiny blood vessel ruptures as the egg forms inside the hen. It is completely harmless, though you may remove it if you prefer.
You may also find a white, brown, or reddish-brown tissue-like spot in the egg white. This is known as a meat spot, caused by natural pigment deposits during egg formation. These are more common in brown eggs and are also safe to eat.
In the rare event that an egg contains excessive blood or a large foreign-looking mass, we will gladly provide a replacement or refund. Please contact us.

Yes. Our eggs are washed using an egg-washing machine with warm water (or water only).

This is called a double-yolk egg, which is common among young hens that have recently started laying eggs. It is perfectly safe to eat. We hope you enjoy this special surprise!

With our subscription service, your order is automatically placed according to your selected delivery schedule, helping you avoid the inconvenience of reordering and ensuring you never run out. We ship subscription orders on Mondays, Tuesdays, Thursdays, and Fridays. Please refer to the shipping guide at the top of this page for estimated delivery times to your area when selecting your preferred shipping day. We will notify you of your first shipping date within four days of placing your order. If we are unable to accommodate your requested schedule, we will contact you by email.

Please make any changes at least 7 days before your scheduled shipping date.

• Skip your next delivery
• ・ Every 4 weeks: up to 1 consecutive skip
• ・ Every 2 weeks: up to 2 consecutive skips
• ・ Weekly: up to 4 consecutive skips
• Change your shipping address (this applies to all future deliveries; to change the address for only one shipment, you will need to update it again afterward. Shipping fees will be recalculated based on the new destination.)
• Update your payment method
• Cancel your subscription (after the minimum purchase requirement has been met)

• Change delivery frequency
• Change product quantity
• Change shipping day or delivery time
• Request gift wrapping or a gift note
• Add additional products to your subscription shipment

Subscription orders are automatically confirmed 6 days before the scheduled shipping date, and payment is processed at that time.
Once the order has been confirmed, changes generally cannot be accepted. However, if shipment preparation has not yet begun, we may still be able to accommodate your request. Please contact us as soon as possible.
Although we strive to respond promptly, delays in email correspondence may make it difficult to process changes in time.
A payment reminder email will be sent 10 days before the scheduled shipping date.
If payment cannot be processed, we will notify you by email. Shipment may be temporarily placed on hold until payment is confirmed.

By enrolling in a subscription, you commit to a minimum of three deliveries.
After the third order, your subscription will continue automatically until you request a cancellation.
If you have unavoidable circumstances before completing the minimum number of orders, please contact us as early as possible. We will do our best to assist you.

When placing a gift order, please enter your own information as the billing address.
To ensure your gift is received smoothly, the shipping label will display the sender's name (the purchaser) rather than "Tenten Online Store."
If the sender's name and recipient's name are different, invoices or any documents showing prices will not be included in the package.

Gift bags and Noshi (traditional Japanese gift wrapping) are available for an additional fee.
We also offer personalized Noshi with your preferred inscription and sender's name. If you request Noshi wrapping, it will be attached to the shipping box, covered with protective paper, and then the shipping label and stickers will be applied over the outer wrapping.